FAQ
Q:Where will I be able to ship your products?
A: For any prepaid item, such as the Xpress Envelope and Flat Rate Box, you can simply drop them off at any Canada Post counter after completing the address forms at the back.
Q:How many masks can I buy each time?
A:No limit
Q:What are the opening hours for this store?
A: Monday - Friday 8:30 - 18:00
Saturday 9:00-16:30
Sunday 10:00-16:30
Q:What are the Canada Post Office opening hours?
A: Monday - Friday 8:30 - 18:00
Saturday 9:00-16:30
Sunday Close
Q:What is the shipping cost for your products?
A: The delivery and handling fee will show up when you check out. However, the amount will depend on the delivery address and the handling method you chose.
Q:How long is the expected delivery time?
A: It will depend on the delivery address and the method of delivery. Normally, it takes 2-7 business days. If your delivery address is in Calgary, we will provide same day delivery or next day delivery.
Q:Are there any seniors discounts?
A: There are no specific seniors discounts. But we will gladly create and post new promotions regularly through our Facebook shop and our home page. If you want to be notified for any future discounts, please subscribe to our page on Facebook @ Airways Postal
Q:What is your return or refund policy?
A:You can check it in this page RETURNS
Q:How can I make a complaint?
A: Please feel free to simply leave a message under the Contact page of our website. You may also contact us by phone or by email. We will get back to you.
Q:How can we contact the store?
A:You can check CONTACT
Q：Which payment processors can I use?
A：You can use Stripe, PayPal, or both.
Q：Can I use PayPal in WeChat？
A：Sorry，you can’t use it in WeChat browser.
Q: How to find a suitable size boxes?
A：Check this article Flat Rate Box Canada Post
Q: What the different between Xpresspost and Priority?
A: See this article priority-vs-xpresspost
Q: What kind of prepaid products do you have?
A: Check this article prepaid products
Q: How to caclulate postage?
A: Check this article calculate postage
Q: How Does Prepaid Postage Work?
A: Check this article Prepaid Postage Work
Q: What should I do if I find my Mail Not Delivered?
A: Check this article Canada Post Mail Not Delivered